Placing and receiving orders via FMA eStore
FMA eStore is powered by thinkgroup. Below is some valuable information from thinkgroup to familiarise you with some important points on placing and receiving orders with FMA eStore.
How will I know that my order has been received?
To place an order on FMA eStore you will click on the “Purchase Now button” on the Check Out page. When this has been done you will receive a web order confirmation, which will be emailed to you.
How will I receive my invoice for the order that I have placed?
You will receive a tax invoice that will be emailed to a nominated email address within two hours of placing your order through FMA eStore.
Sometimes I receive multiple deliveries instead of one delivery. Why does this happen?
Your buying platform automatically searches our supplier network (currently 50+ suppliers representing 1500+ brands) and updates the online catalog with the best price on the day. So if an order contains multiple products, then it is theoretically possible for each product to originate from a different supplier.
The benefit of the spot pricing process is that you are guaranteed to receive the best price on every product, everyday. The trade off is that you may receive multiple deliveries as opposed to one delivery.
Will I receive multiple deliveries every time I place an order?
No you will not receive multiple deliveries every time your place an order. For example, if an order contains one product then you'll receive only one delivery. Or if an order contains multiple products, and all the products originate from the same supplier then you'll receive only one delivery.
The only time you will receive multiple deliveries for an order is when two or more of the products on the order originate from two or more unique suppliers.
Is it possible to deliver to a residential address?
Yes it is, however someone has to be there to sign for the delivery. The supplier will not leave the goods at your premises when no one is available to sign for an order. If it is not possible to sign for an order, please consider getting your order delivered to your business address.
Can the supplier who delivers the product call me before the delivery?
Suppliers are unlikely to call you before they make a delivery. Some whitegood suppliers may call you to arrange delivery but this happens infrequently. Please call us if you need more information about the delivery for larger products.
What is the policy on returning items?
Goods may only be returned for credit. No refunds will be made.
Custom made or custom processed Goods or Goods acquired specifically for the Buyer will only be returnable with the Seller’s written consent.
Goods may only be returned for credit or exchange within 7 days of the date of invoice and must be in as new & saleable condition.
At the supplier’s discretion, Goods returned for credit or exchange may incur a restocking fee equal to 10% of the invoiced price of the Goods. The minimum restocking fee per Order is $30 and the maximum restocking fee per Order is $300. For example, if the invoiced price of the good is less than $300 then the restocking fee will be $30, otherwise if the price is greater than $300 but less than $3000 then the restocking fee will be 10% of the invoiced price otherwise the restocking fee will be $300.
It is the supplier, and not thinkgroup, who sets the above mentioned terms and conditions.
When will my order be received?
Metropolitan Areas
Orders placed before 11am EST (Eastern Standard Time) will be delivered the “next business day” before 5pm EST
Order placed after 11am EST will be delivered the day after the “next business day” before 5pm EST
Normal - $15.00 (ex GST)
Orders before 11am and delivery to be completed on the same day.
Some products are shipped from interstate and may require additional time for delivery.
All deliveries of orders are dependant on items being in stock with our suppliers.
Express - $30.00(ex GST)
The product is listed with a status of "In Stock". What does that mean?
If the product you are viewing has a status of "In Stock" this means the goods are in stock with the Supplier. Please note, this stock level is based on stock levels provided to thinkgroup at 2am EST that day by the Supplier. If after placing an order the item(s) are now out of stock with the Supplier, thinkgroup will be in contact to discuss this expected delivery date.
The product is listed with a status of "On Order". What does that mean?
If the product you are viewing has a status of "On Order" this means the supplier is temporarily out of stock. After your order is placed, thinkgroup will contact you directly to inform you of the expected delivery date. Of if you would like a confirmation date before placing an order please email admin@thinkgroup.com.au or call 1300 36 99 93.
Is there a benefit to FMA Australia?
Yes, FMA Australia receives commissions from thinkgroup for each purchase made via FMA eStore. These commissions are used to help support the organisation in continuing to improve the service to its members.
How can I get more help?
Our friendly team at thinkgroup are available to help you by calling either 1300 36 99 93 or by sending an email to FMAeStore@thinkgroup.com.au between our business hours of 8am – 5pm Monday to Friday
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